Effective as of March 20, 2026
These Terms of Use (the “Terms”, and together with any updates and applicable Supplemental Terms, the “Agreement”) govern the relationship between PollyReach and/or its affiliates (“Company”, “we,” “us,” “our”) and the entity or individual (“User,” “you,” “your”) using or accessing our products and services, including PollyReach AI platform, the PollyReach AI mobile application (the “App”), associated software applications, and websites, and any of our other digital or online properties or services (collectively, the “Services” or “PollyReach”).
PLEASE READ THIS AGREEMENT CAREFULLY. BY ACCESSING OR USING THE SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE, DO NOT USE THE SERVICES.
By using PollyReach AI, you acknowledge and agree to the following:
You are responsible for providing accurate, complete, and timely information. Task success depends on how well you describe the objective and supply required data.
You agree to submit lawful, specific, and reasonably achievable tasks aligned with PollyReach AI’s capabilities.
You will only use PollyReach for lawful and ethical purposes. Tasks must not be unlawful, fraudulent, abusive, harassing, or misleading. PollyReach reserves the right to reject or terminate such tasks.
By submitting a task, you confirm you have the legal right and authority to authorize PollyReach to act on your behalf. PollyReach does not verify this and assumes no liability for disputes arising from unauthorized instructions.
PollyReach interacts with businesses, websites, and systems outside our control. You acknowledge that outcomes may be limited by those third parties’ policies.
PollyReach is not intended for legal filings, immigration applications, financial decisions, medical decisions, government submissions, or any high-risk or regulated tasks. Do not use PollyReach for these purposes without explicit prior written approval from Company.
You are solely responsible for all inputs and content you submit, and must not upload any content that infringes others’ rights, violates laws, or shares personal data without consent.
Misuse of PollyReach’s systems (e.g., mass disputes, impersonation, data scraping, harassment, fraud) may lead to suspension or termination. We monitor behavior to ensure compliance with our Usage Policy.
Before making calls using our service, you must obtain:
You must clearly disclose to all call recipients at the beginning of each call that they are interacting with an AI system. Example: “This is an AI assistant calling on behalf of [Your Company Name].”
You must:
You may only make calls between 8 AM and 9 PM in the recipient’s local time zone, unless otherwise authorized.
You agree to indemnify, defend, and hold harmless PollyReach from any claims, damages, fines, or penalties (including TCPA violations of $500–$1,500 per call) arising from your use of the AI voice calling service. This includes regulatory fines, class action lawsuits, and enforcement actions.
You must maintain comprehensive records including:
By using the Services, you expressly authorize PollyReach to act as your representative for the limited purpose of initiating, conducting, and completing communications with third parties as instructed by you. You acknowledge and agree that:
You understand and consent that:
By agreeing to these Terms of Service, you authorize PollyReach, when acting on your behalf, to use your personal telephone number or other identifying information as the outbound caller identification when contacting third parties. PollyReach will only use your number for this purpose and will not intentionally transmit misleading or inaccurate caller identification information.
By providing your login credentials or other access information, you authorize PollyReach to use secure automated methods, including simulated browsers, virtual devices, or other tools, to access and operate your accounts with third-party businesses and service providers on your behalf. You agree that:
You authorize PollyReach to prepare and submit communications, forms, claims, or complaints to third parties in your name and on your behalf, based on the information you provide. You acknowledge and agree that:
You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Services for personal use, subject to compliance with these Terms and our Usage Policy.
You must:
We may suspend or terminate access for any violation.
PollyReach uses Stripe, Inc. as its third-party payment processor to handle payment transactions. When you make a purchase through the Services, you will be asked to provide your payment information directly to Stripe.
By completing a payment, you agree to be bound by Stripe’s Terms of Service and Privacy Policy and authorize PollyReach and Stripe to process your payment information as necessary to complete your transaction. Payment transactions may be subject to verification, fraud prevention checks, and authorization by your card issuer. PollyReach is not responsible if your payment method is declined or fails for any reason.
Your card issuer or bank may charge additional processing or handling fees. PollyReach is not responsible for such fees.
You agree to pay all applicable fees for the Services as described at the time of purchase. By providing your payment information, you authorize PollyReach and/or its payment processor to charge your selected payment method for all fees when due, without additional notice.
You are responsible for maintaining accurate and up-to-date payment information. Failure to provide valid payment details or failure of payment constitutes a material breach of these Terms.
All fees are non-refundable unless otherwise expressly stated. PollyReach reserves the right to change pricing or billing methods at any time in its discretion.
Fees do not include any applicable sales, use, or similar taxes. If PollyReach is required by law to collect such taxes, they will be added to your charges. You are responsible for paying all applicable taxes and any related penalties or interest imposed by taxing authorities.
Certain features or services of PollyReach are offered on a paid subscription basis. If you choose to subscribe, you will be billed in advance on a recurring basis (for example, monthly), according to the subscription plan selected at the time of purchase. Your subscription will automatically renew at the then-current price unless cancelled before the renewal date.
By subscribing, you authorize PollyReach to charge your selected payment method at the start of each billing period.
Legacy Users.
Some users may have access to PollyReach under legacy pricing, credit models, or non-subscription plans that were offered prior to the introduction of subscriptions. These legacy arrangements will remain valid under the terms in effect at the time they were granted, unless otherwise stated by PollyReach. PollyReach may offer such users the option to transition to a subscription plan, but legacy users are not required to do so unless PollyReach provides clear notice and obtains any required consent.
You may cancel your subscription at any time through your account settings or by contacting us at support@PollyReach.ai. Cancellation prevents future charges but does not entitle you to a refund for the current billing period. You will retain access to subscribed features until the end of the current billing cycle.
You agree to provide accurate, complete, and up-to-date billing information. If a payment cannot be processed successfully, PollyReach may suspend access to paid features until payment is received.
PollyReach reserves the right to change subscription fees or billing structures at any time. Any pricing changes will take effect at the start of the next billing period following reasonable notice. Continued use of subscription services after a pricing change becomes effective constitutes acceptance of the updated pricing.
Pricing or billing changes will not retroactively alter fees already paid or credits already granted under prior terms.
PollyReach operates certain services using a credit-based system. Credits may be purchased, included with a subscription, earned through promotions, or granted by PollyReach at its discretion. Each task or service consumes a number of credits based on factors such as complexity, duration, volume, or required resources, as determined by PollyReach.
Credit usage rates may vary depending on the nature of the request, service type, model tier, system conditions, or other operational factors. PollyReach does not guarantee that a specific number of credits will produce a particular result, outcome, or amount of work.
PollyReach may modify credit costs, service classifications, or credit rules over time to reflect changes in system capabilities, operational costs, or product offerings. When feasible, PollyReach will provide updated credit usage information, but actual usage may differ from estimates.
Unless otherwise stated:
Except where required by applicable law, all payments made for subscriptions, credits, or paid services are final and non-refundable.
In limited and exceptional circumstances, PollyReach may consider a partial refund at its sole discretion. Any approved refund, if applicable, will be calculated based on unused credits or unused subscription time and will exclude discounts, promotional value, or taxes. PollyReach’s determination regarding refunds is final.
If you are a consumer residing in the European Union, the United Kingdom, or Turkey, you may have a statutory right to withdraw from certain purchases within 14 days, subject to applicable consumer protection laws.
Approved refunds, if any, will be issued to the original payment method and may take 1–15 business days to process, depending on your payment provider.
PollyReach may refuse or limit refund requests if:
For refund inquiries, contact support@PollyReach.ai.
In the course of processing a User’s request, the Services may generate or utilize various forms of information, including but not limited to call transcripts, system decisions, and communications with third-party businesses. Such information is deemed part of the internal working process of the Services. The Company reserves the right, in its sole discretion, not to disclose such information to the User. For clarity, nothing in this Section alters the Company’s obligations with respect to the handling of personal information as set forth in the Privacy Policy of this Agreement.
To the maximum extent allowed by law:
We handle personal data as described in our Privacy Policy. You are responsible for only submitting data you have the right to share.
These Terms are governed by the laws of Singapore, without regard to conflict of law principles. Any dispute arising out of or in connection with these Terms shall be submitted to the exclusive jurisdiction of the courts of Singapore.
However, if you are a consumer residing in the United States, United Kingdom, Canada, Australia, or New Zealand, you may be entitled to the protection of mandatory consumer laws and dispute resolution rights in your country of residence. Nothing in these Terms affects your statutory rights as a consumer under the laws of your jurisdiction.
Before initiating legal proceedings, we encourage you to contact us to attempt informal resolution. Most disputes can be resolved quickly and amicably.
If you have questions, please contact:
Email: support@PollyReach.ai
By using PollyReach, you acknowledge that you have read, understood, and agree to be bound by these Terms and the accompanying Usage Policy.